Refund Policy

1. What We Offer

GRIEVE offers one service: the 8-day Despair to Hope program — eight private 1-on-1 mentorship sessions, held over eight days, for a one-time fee of $4,000 (charged in your local currency where available). There is no subscription, no membership, and no recurring billing of any kind.

2. The 3-Session Guarantee

• You may request a full refund at any point up until the start of your fourth session
• You do not need to give a reason, justify your decision, or complete any form
• Simply email us, or reply to any email from your guide, and say you'd like your money back
• Refunds are issued in full to the original payment method
• Refunds are processed within 5 business days of your request; your bank or Klarna may take a few days longer to display it

3. After Your Third Session

Once your fourth session begins, the program fee is final and non-refundable. This includes:

• Sessions you choose not to attend after that point
• Change of mind after the third session
• Programs paused at your request and later resumed

The three-session window exists so you can experience the work properly before committing — well beyond a single conversation.

4. Klarna & Instalment Plans

If you paid with Klarna or another instalment method, an approved refund cancels the remaining instalments and returns anything already paid. The same 3-session window applies.

5. Free Consultation

The 30-minute consultation is free and requires no card. Nothing is charged until you complete the intake and check out for the program.

6. Rescheduling & Missed Sessions

• Sessions can be rescheduled — just let your guide know as early as you can
• Rescheduling does not affect your refund window, which is counted in sessions held, not days elapsed
• Repeatedly missed sessions without notice may be counted as held

7. Cancellation by Us

If we cannot deliver your program for any reason on our side, you receive a full refund of the unused portion regardless of how far along you are.

8. Books & Digital Products

Digital books and downloads are delivered immediately and are non-refundable, as they cannot be returned once accessed.

9. Payment Issues & Chargebacks

• If a payment fails, your start date is held while we sort it out with you
• Please contact us before initiating a chargeback — within the 3-session window a refund is automatic, so there is nothing to dispute

10. How to Request a Refund

Email us from the address you used at checkout, or reply to any email from your guide, stating that you'd like a refund. That is all that is required. We aim to confirm within 1–2 business days.

11. Changes to This Policy

We may update this policy at any time. The version in effect on the day you purchased applies to your program. Changes are posted here with an updated date.