Privacy Policy

1. Who We Are

GRIEVE ("we", "our", "us") is an emotional wellness mentorship service operated by an individual Grieve Guide. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform at grieve.base44.app.

2. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name and email address when you create an account
• Session & Booking Data: Dates, times, and notes related to your mentorship sessions
• Journal Entries: Content you write in your personal journal
• Chat Conversations: Messages exchanged with BreakupAI
• Quiz Responses: Your answers to the service-matching quiz
• Payment Information: Billing details processed securely by Stripe — we do not store card numbers
• Usage Data: How you interact with the platform (features used, time spent)

3. How We Use Your Information

• To provide and manage your mentorship sessions and membership
• To send session summaries, reminders, and booking confirmations
• To process subscription payments through Stripe
• To personalize your experience based on quiz results
• To improve the platform and AI features

4. Information Sharing

We do not sell your personal information. We may share your information only with:

• Stripe: For payment processing
• Whereby: For secure video session hosting
• Platform Infrastructure: Base44, which hosts the app
• Legal Requirements: When required by law or to protect rights and safety

5. Your Journal & Session Privacy

Your journal entries and session notes are private. Mentor notes marked as shared will be visible to you in your dashboard. We do not share identifiable session content with any third party.

6. Data Security

We implement industry-standard technical and organizational measures to protect your data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.

8. Your Rights

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications

9. Age Requirement

GRIEVE is intended for adults only. You must be at least 18 years old to use this service. We do not knowingly collect information from individuals under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you by posting the updated policy on this page with a revised date.

11. Contact

For questions about this Privacy Policy, please email us through your account or reach out via the Contact page.